General questions

Frequently asked questions

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How long does shipping take?

Orders are typically processed within 1–3 business days, and delivery usually takes 10–20 business days after dispatch.

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Can I return my order?

Yes. We accept returns within 30 days of delivery, provided the item is unused and returned in its original packaging.

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Can I exchange for another size?

Yes, size exchanges are accepted based on stock availability.

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How can I track my order?

Once your order ships, you will receive a tracking email if tracking is available.

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Can I cancel my order?

For Orders, you may cancel your order within 3 hours of placing it or before it is confirmed by the seller - whichever comes first. If 3 hours have passed from when you placed the order and/or the seller has already confirmed the order, then the order cannot be canceled. If neither have occurred, you can cancel your order first by accessing it via “Track My Order” or “My Account,” clicking “Cancel Order” and following the instructions. 

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What if I receive the wrong or damaged item?

Please email us within 48 hours of delivery at support@varkonvault.com with your order number and photos of the issue.

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Do you offer customer support?

Yes. You can contact us at support@varkonvault.com and we will get back to you within 24–48 business hours.